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Configure Report Button for Multiple Nimblr Organizations

This article explains how to configure and troubleshoot the Nimblr Report Button when you have multiple Nimblr organizations associated with a single Microsoft 365 tenant.

Multiple Nimblr organizations can each receive reports from a single Microsoft 365 tenant. This works by configuring the Report Button integration separately in each Nimblr organization portal. Each organization receives only the reports submitted by users assigned to it.

Prerequisites: You must have Microsoft 365 Global Administrator or equivalent permissions to install the Report Button integration in your tenant.

  • The system attributes a report to the Nimblr organization where the reporting user is located.
  • Multiple tenants for a single Report Button are not supported.

How do I set up multiple Nimblr organizations to receive reports from one Microsoft 365 tenant?

  • Ensure each country/department has a separate Nimblr organization (portal) configured.
  • If a Nimblr organization does not yet exist for a country or department, create it in the Nimblr partner/admin portal before proceeding with the Report Button configuration.

How do I configure the Report Button in each Nimblr organization?

  • Install/configure the Report Button integration in each Nimblr organization portal you want to receive reports.
  • Each Nimblr organization must have its own integration configuration even if all organizations share the same Microsoft 365 tenant.

User-to-organization mapping

  • Ensure users are associated with the correct Nimblr organization. The integration determines where to record progress and which organization receives the report based on the organization assignment of the reporting user.

What scenarios are supported when sharing one Microsoft 365 tenant across multiple Nimblr organizations?

  • Multiple Nimblr organizations connected to one Microsoft 365 tenant can each receive reports if each organization has its own Report Button integration configured.
  • Organizations that belong to the same partner or reseller can still each have their own separate Report Button configuration.

Limitations to note:

  • Multiple tenants for a single Report Button configuration are not supported.

How do I troubleshoot missing or misrouted reports?

  • Integration present in each Nimblr organization portal

    • Verify the Report Button integration is configured and active in every Nimblr organization expected to receive reports.

  • Verify user organization assignment

    • Confirm reporting users are assigned to the correct Nimblr organization so reports are recorded in the intended organization.

  • Confirm behavior after configuration

    • After configuring integrations for each organization, test by having users from different organizations report the same simulated or test message and verify that each report is recorded in the organization that matches the reporter’s assignment. If a report is missing or recorded in the wrong organization, re-check the user's organization assignment in the Nimblr portal and confirm the Report Button integration is active for the expected organization.