Course Sending Logic

The frequency of courses invitation is dynamic - the average is one course per month - but it is influenced by both dynamic processes and scientific data, where user behavior at both individual and group level (e.g. group settings, course participation, response and delay behaviors) is weighed against evidence-based findings on learning, motivation, readiness for change and knowledge decay. The frequency is set to offer the maximal effect of the training program respecting the importance of giving time, not only to convey information, but also to pave the way for transformation, behavioral change. Such processes require time for consolidation of new knowledge.

Besides imparting knowledge it is important to maintain it and remind users to use the knowledge. A too high frequency may generate stress in the end-user, which correlates negatively with security awareness. There must also be room in the syllabus for consumption of newly added course content, awareness of current threats presented in "Zero-Day-Classes", as well as necessary knowledge updates, called "Boosters Courses". 

Course content is continuously updated and supplemented with "Boosters" — reminders and summaries of previously completed courses. These repetitions are delivered to users according to a methodology called Spaced Repetition. Spaced Repetition is a learning method in which material is reviewed at systematically increasing intervals. Early in the learning process, reviews are closely spaced. As knowledge is reinforced, the intervals grow longer. This approach ensures you revisit material just before it would be forgotten, supporting long-term retention.

A higher frequency than standard can be applied on request, but it is not recommended, as multiple components of the training program (such as course reminders, Booster Courses, etc.) are dependent on the default course invitation frequency. Deviating from the standard frequency may also make the Awareness Level metric less accurate. The Awareness Level metric reflects a user's or group's overall security awareness score, calculated from course completion, engagement, and behavioral signals tracked within the platform.

Read more about Email Sending Logic here.