FAQ - Role-Based Learning
Frequently asked questions and answers for Role-Based Learning
What is Role-Based Learning?
Nimblr Role-Based Learning is a feature that automatically assigns employees to targeted learning tracks based on their job responsibilities, ensuring each person receives training matched to the threats most relevant to their role. This covers threats specific to each role — whether that's payment fraud for Finance, privilege escalation for IT Admins, or deepfake voice fraud for Executives.
How does it work?
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At the end of their next scheduled course, employees are asked a short set of questions about their day-to-day work and responsibilities. Based on their answers, Nimblr automatically assigns them to one or more relevant learning tracks.
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New users get the questions at the end of their first course. Existing users get them at the end of their next scheduled course.
What learning tracks are available?
Nimblr Role-Based Learning currently includes six tracks, each aligned to the roles most frequently targeted in cyberattacks:
- Finance — accounting, procurement, anyone who can approve or initiate payments
- Executives — senior leadership, directors, C-suite
- IT Helpdesk — support staff handling user requests and identity verification
- IT Admins — sysadmins and anyone with privileged or cloud access
- HR & Payroll — people ops, payroll, and those managing employee records
- DevOps — developers, engineers, and those with access to code repositories or pipelines
Can an employee be assigned to more than one track?
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Yes. If an employee's answers indicate risk across multiple areas, for example, a senior leader who also approves payments, Nimblr will assign them to multiple tracks and select the most relevant courses automatically.
How many courses are included, and does this replace standard training?
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A growing library of role-specific courses is available across the six tracks, with new courses added on an ongoing basis. Role-based courses complement rather than replace standard training — they do not create duplicate content. Specifically:
- Where a role-specific version of a general course exists (e.g. GDPR for Managers alongside the standard GDPR course), the role-based version is assigned instead of the generic one.
- Entirely new role-specific topics are added on top of the standard course set.
Who controls role assignments?
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Track assignments are fully automatic and driven by each employee's own questionnaire answers — no additional administrative steps are required. If an employee answers inaccurately, admins can review and correct their answers directly in the Admin Portal. Assignments update as soon as answers are changed.
Can companies create custom role profiles or highly granular training paths?
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The current system is built around six fixed learning tracks. Companies cannot define their own custom tracks beyond the six available (Finance, Executives, IT Helpdesk, IT Admins, HR & Payroll, DevOps). Employees can be assigned to multiple tracks simultaneously, which creates a degree of personalisation, but the tracks themselves are not configurable.
Customers with significantly more complex role structures should speak with their Customer Success Manager to discuss what is possible and what may be on the roadmap.
Can training content be customised per role or group?
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Within each track, course selection is handled automatically. Where a role-specific version of a standard course exists, the role-based version is assigned instead of the generic one. Content is not manually configurable on a per-group or per-customer basis within Role-Based Learning. Customers looking for fully custom content should refer to the Custom Content article for details on how to create and manage custom training materials.
Does anything need to be configured or set up?
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No setup is required. Role-Based Learning is on by default for all customers on the Base Package — there is nothing to activate or configure.
Is this a paid add-on?
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No. Role-Based Learning is included in the Base Package at no additional cost.
Why not use job titles from our HR system or Entra integration to assign tracks automatically?
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Job titles vary significantly between organisations and often don't contain enough detail to reliably assign the right learning track. Asking employees directly is more accurate, handles edge cases cleanly, and avoids the complexity of title-mapping logic. Admins can always review and override answers in the portal.