FAQ - Role Based Learning

How does it work?

• At the end of an upcoming course, employees are asked two short questions about their day-to-day work and responsibilities. Based on their answers, Nimblr automatically assigns them to one or more relevant learning tracks.

• New users get the questions at the end of their first course. Existing users get them at the end of their next scheduled course.

What learning tracks are available?

There are six tracks, each aligned to the roles most frequently targeted in cyberattacks:

• Finance — accounting, procurement, anyone who can approve or initiate payments
• Executives — senior leadership, directors, C-suite
• IT Helpdesk — support staff handling user requests and identity verification
• IT Admins — sysadmins and anyone with privileged or cloud access
• HR & Payroll — people ops, payroll, and those managing employee records
• DevOps — developers, engineers, and those with access to code repositories or pipelines

Can an employee be assigned to more than one track?

• Yes. If an employee's answers indicate risk across multiple areas, for example, a senior leader who also approves payments, Nimblr will assign them to multiple tracks and select the most relevant courses automatically.

How many courses are included, and does this replace standard training?

• 25 courses across the six tracks were available at launch, with more role-specific courses added on an ongoing basis. Role-based courses complement rather than replace the standard training. Where a role-specific version of a general course exists (e.g. GDPR for Managers alongside the standard GDPR course), the role-based version is assigned instead – employees won't receive duplicate content. Entirely new role-specific topics are added on top of the standard course set.

Who controls role assignments?

• Assignments are driven by the employee's own questionnaire answers and are fully automatic, no admin intervention is needed. If an employee answers inaccurately, admins can review and correct their answers directly in the Admin Portal. Assignments update as soon as answers are changed.

Can companies create custom role profiles or highly granular training paths?

• The current system is built around six fixed learning tracks. Companies cannot define their own custom tracks beyond the six available (Finance, Executives, IT Helpdesk, IT Admins, HR & Payroll, DevOps). Employees can be assigned to multiple tracks simultaneously, which creates a degree of personalisation, but the tracks themselves are not configurable.

Can training content be customised per role or group?

• Within each track, course selection is handled automatically. Where a role-specific version of a standard course exists, the role-based version is assigned instead of the generic one. Content is not manually configurable on a per-group or per-customer basis within Role-Based Learning. Customers looking for fully custom content should refer to the Custom Content feature.

Does anything need to be configured or set up?

• No. Role-Based Learning is on by default for all customers on the Base Package, there is nothing to activate or configure. Employees receive the role questionnaire at the end of their first (or next scheduled) course and are assigned tracks automatically from that point on.

Is this a paid add-on?

• No. Role-Based Learning is included in the Base Package at no additional cost.

Why not use job titles from our HR system or Entra integration to assign tracks automatically?

• Job titles vary significantly between organisations and often don't contain enough detail to reliably assign the right learning track. Asking employees directly with just two simple question is more accurate, handles edge cases cleanly, and avoids the complexity of title-mapping logic. Admins can always review and override answers in the portal.
  
  

If you have any further questions, feedback or requests just reach out to us at: support@nimblrsecurity.com
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 Submit a Ticket