The frequency of courses invitation is dynamic - the average is one course per month - but it is influenced by both dynamic processes and scientific data, where user behavior at both individual and group level (e.g. group settings, course participation, response and delay behaviors) is weighed against evidence-based findings on learning, motivation, readiness for change and knowledge decay. The frequency is set to offer the maximal effect of the training program respecting the importance of giving time, not only to convey information, but also to pave the way for transformation, behavioral change. Such processes require time for consolidation of new knowledge.
Besides imparting knowledge it is important to maintain it and remind users to use the knowledge. A too high frequency may generate stress in the end-user wich correlates negatively with security awareness. There must also be room in the syllabus for consumption of newly added course content, awareness of current threats presented in "Zero-Day-Classes", as well as necessary knowledge updates, called "Boosters Courses".
The course content is continuously updated, and supplemented with "Boosters" which are based on a reminder / summary of previously completed courses, these "repetitions" are sent to the user with a logic that follows so-called "Spaced Repetition". Spaced Repetition is a method of reviewing material at systematic intervals. At the beginning of the learning process, the intervals are close together. With each repetition, the intervals become systematically longer. An ideal spaced repetition system allows you to review the material before it is forgotten, helping you to retain it in your long-term memory.
A higher frequency than standard can be applied on request, but it’s not recommended as multiple items and logic within the training program (such as course reminders, booster courses etc.) is dependent on the default course invitation frequency. Deviating from the standard frequency may also make the Awareness Level metric less accurate.
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