Skip to content
Submit a Ticket
  • There are no suggestions because the search field is empty.

How to Fix Users Receiving Courses in the Wrong Language

If a user receives courses in the wrong language, have them open any course and select the correct language from the top-right language menu; the system will remember that selection and subsequent courses will be sent in the chosen language.

How can I quickly fix a user who is receiving courses in the wrong language?

Open any course for the user and change the language using the language selector in the top-right corner of the course interface. The platform will remember that selection and future courses will be delivered in the selected language.

What should I tell a user to try first?
  1. Log in and open any assigned course.
  2. Locate the language selector in the top-right corner of the course screen.
  3. Choose the preferred language.
  4. Close the course and wait for subsequent courses to be delivered in the new language.
Will changing the language once affect future course deliveries?

Yes. The system remembers the language change and will send subsequent courses in the selected language.

Troubleshooting: What if changing the language does not resolve the issue?
  • Repeat the steps to ensure the user correctly selected the preferred language from the top-right selector.
  • Have the user open a different course and select the language again to confirm the selection is applied.

Conclusion: Changing the language within any course (top-right selector) is the recommended, persistent fix to ensure users receive future courses in their preferred language.