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How to Remove Deleted and Out-of-Sync Users

This article explains how to manage Deleted and Out-of-Sync Users

Managing Deleted and Out-of-Sync Users

To fully remove deleted and out-of-sync users:

  1. Empty the Trash for your organization. This is a prerequisite — it must be done before finalizing deletion of any remaining out-of-sync users.
  2. Open the Out of Sync Users view for your organization, review the listed users, and delete them from that view to remove them permanently.

Note: Users sitting in Trash can still be restored. Once the Trash is emptied, deletion is permanent.

If you still see an "out-of-sync users" message after emptying Trash, it's because step 2 hasn't been completed yet — deleting the users listed there clears the condition.