Licensing & Invoicing Overview
This article explains how licensing and invoicing work, including synced users and best practices to help avoid unexpected charges
Nimblr bills based on the total number of licensed users defined in your contract. A license is any user — identified by email address or phone number — who has been imported into or created in your Nimblr portal. Each licensed user counts toward your contracted total regardless of activity level. If your portal's user count exceeds that contracted total, the additional users are invoiced for each month they exist in the portal.
How are additional licenses invoiced?
When your portal's user count exceeds your contracted license count, Nimblr calculates the overage at the end of each calendar month and adds the additional licenses to your next invoice.
Example:
- 100 contracted licenses
- 115 licenses in use
- 15 additional licenses invoiced for that month
|
Month |
Contracted Licenses |
Licenses in Use |
Additional Licenses |
Invoice Impact |
|---|---|---|---|---|
|
January |
100 |
110 |
10 |
Invoiced for 10 additional licenses |
|
February |
100 |
115 |
15 |
Invoiced for 15 additional licenses |
|
March |
100 |
100 |
0 |
No additional licenses invoiced |
How are synced users counted toward your license total?
All users brought in through integrations are automatically counted as licenses, including users from:
- Microsoft Entra ID
- Google Workspace
When directory sync is enabled:
- Your Nimblr portal mirrors your directory.
- Users who are members of synced groups will automatically appear in the Nimblr portal.
What are the best practices for avoiding unexpected license charges?
To avoid unexpected charges, always manage users in your directory (Microsoft Entra ID or Google Workspace) rather than directly in the Nimblr portal. Changes made only in the portal — without also updating your directory — can cause your directory and portal to fall out of sync, leading to inaccurate license counts.
- Keep synced groups clean and up to date
- Remove inactive users from your directory instead of only in the Nimblr portal
- Only assign licenses to users who need to participate in the Nimblr security awareness program.
How can I get help with my Nimblr licensing or invoice?
Contact our Customer Success team if you have questions about:
- Adding or removing licenses
- How changes affect your invoice
- Your contracted license volume
You can also review your current license usage at any time in the Users section of your Nimblr portal.
Email us at customersuccess@nimblrsecurity.com.