Setting Up Nimblr for Employee Onboarding

Nimblr can be configured to onboard new employees by creating a dedicated group, sending customizable training invitation emails with internal links, automatically enrolling new users into the Introduction course, and tracking their progress and awareness scores from a centralized dashboard.

Create a new group for new hires, add the new users to that group, and send the Training Invitation from the group's settings.

• Create a new group for new employees.
• Add new hires or contractors to that group.
• Send the Training Invitation email from Group Settings.
  
  

How do I customize the onboarding email and include internal resources?

Customize the Training Invitation in the group's Training Invitation settings and add links to internal documents or resources there.

• Open Group Settings → Training Invitation.
• Edit the invitation text and insert links to internal onboarding documents.
  
  

What training do new users receive automatically?

New users who receive the Training Invitation are enrolled in the Introduction course that explains the purpose of the training and gets them started.

• New users receive the Introduction course after the invitation.
• Introduction course provides the initial onboarding and awareness explanation.
  
  

How can I track and validate that new employees completed onboarding?

Use a dedicated group to track participation and view progress metrics on the Nimblr dashboard for that group.

• Group membership provides a simple way to monitor who has done their training.
• Dashboard statistics show interaction and progress for group members.
  
  

How are user awareness levels represented when onboarding starts?

All users start at an initial low awareness level of 30%.

What should I do if recipients cannot access the training link?

Ensure recipients have a portal account; the training page requires portal access and may show "page not found" if accessed without an account.

• Verify the recipient has an account or portal login before expecting them to open the training link.
  
  

What common measurement or dashboard issues should I watch for?

Be aware that sandboxing or automated systems can register clicks and inflate click rates; verify click metrics if you see abnormally high click activity.

• Sandboxing may register user clicks even when a link was not actually clicked.
• Investigate unusually high clickrates before relying on those metrics for training decisions.
  
  

Are there built-in short interactive onboarding sessions available?

Nimblr provides the Introduction course via the Training Invitation, but there is no separate onboarding service described for fixed-length (30 min–2 hour) interactive sessions; using a group plus the Introduction course is the recommended approach.

Troubleshooting: What steps resolve access or metric problems?

1. Confirm the user has a portal account so the Training Invitation link opens correctly.
2. If invitation links return "page not found", check account access and resend the invitation.
3. If click metrics look incorrect, review whether sandboxing or automated systems are being recorded as clicks and adjust interpretation of those stats.
4. Use a dedicated group to isolate onboarding users and monitor their specific progress.

Conclusion: Configure Nimblr for onboarding by creating a dedicated group, customizing the Training Invitation (including internal links), enrolling users into the Introduction course, and monitoring their progress and awareness scores on the dashboard. Verify portal access for recipients and review click metrics for possible sandboxing artifacts to ensure reliable measurement.

If you have any further questions, feedback or requests just reach out to us and Submit a Ticket or send us an email at support@nimblrsecurity.com